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ONLINE STORE INFORMATION

MITSUWA HOME

MITSUWA ONLINE STORE HOME

CONTACT US

BY PHONE

NA Toll-Free : 1-877-408-1864

For overseas inquiry, please call: 1-604-247-1864

Monday to Friday: 9am to 5pm PST

BY EMAIL

info@mitsuwahealth.com

BY MAIL

Capita Marketing Limited

190 - 12868 Clarke Place, Richmond, BC, Canada V6V 2H1



DELIVERY

Mitsuwahealth.com orders are shipped and delivered Monday through Friday, excluding holidays. Packages are generally dispatched within 7 – 10 business days after receipt of payment. Orders in Canada are shipped through Canada Post by its Regular Parcel service with tracking. If you prefer express delivery, additional cost will be applied. Please contact us for special arrangements.

SHIPPING CHARGES

FREE standard shipping to Canada for orders over $200. For orders under $200, a flat rate of CAD$15.00 per order will be applied for shipping and handling.

PAYMENT METHODS

  • We accept PayPal for payment. We also accept the following credit cards: Visa, Master Card, American Express, and Discovery.
  • For US and international orders, you will be charged in USD. As our payment service provider is based in Canada, a foreign transaction fee may also be charged by your credit card issuer. Foreign transaction fees are not collected by us nor are we responsible for it. Please check with your credit card issuer for more information or use a credit card that does not apply foreign transaction fees.
  • For Canadian orders, you will be charged in CAD.

PAYMENT

You can pay for your goods in various ways as set out below.

PLEASE NOTE, Capita Marketing Limited IS THE COMPANY NAME THAT WILL BE LISTED ON YOUR CREDIT CARD STATEMENT.

Credit card
You can enter your payment details at the time you place your order using a valid credit or debit card (VISA or Master Card). The applicable amount will immediately be reserved on your card but will not be debited until the goods are dispatched. We reserve the right to check the validity of the credit card its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks.

PayPal
When paying by PayPal, Capita Marketing Limited reserves the right to check the validity of the PayPal account, that there are enough funds to cover the purchase sum and validate the billing address details of the purchaser. The applicable amount will immediately be reserved on your PayPal account but will not be debited until the goods are dispatched from the warehouse. Capita Marketing Limited  reserves the right to deny any purchase.

CHARGEBACK

In the event that a customer charges back a payment fee after such fee was due and payable, we will treat the chargeback as a breach of business contract.  We reserve the right to terminate your transaction immediately without notice.  In addition, we reserve the right to send the charged back fee(s) to the customer, in which case you agree to be responsible for all collection charges or attorneys’ fees incurred as a result of our collection activities on your account. The customer will also be responsible for the credit card transaction fee (2-3%) incurred by Capita Marketing Limited that was applied on the initial purchase.  In the event of a transaction made by a customer with the intention of fraud, the customer agrees to be responsible for all collection charges or attorneys’ fees incurred as a result of our collection activities on your account.

SALES TAX

All orders shipped to Canada are subject to applicable duties and taxes. Sales tax in Canada:

  • Alberta - 5% GST
  • British Columbia - 5% GST
  • Manitoba - 5% GST
  • New Brunswick - 15% HST
  • Newfoundland & Labrador - 15% HST
  • Northwest Territories - 5% GST
  • Nova Scotia - 15% HST
  • Nunavut - 5% GST
  • Ontario - 13% HST
  • Prince Edward Island - 15% HST
  • Quebec - 5% GST
  • Saskatchewan - 5% GST
  • Yukon - 5% GST

(Sources from: CRA, April 1st, 2019)

YOUR ORDER

ORDER PROCESSING #1

  • Most orders are processed within 1 – 2 business days and take 7 – 10 business days to arrive via standard ground shipping. (processing time does not include weekend days)
  • Orders placed on Saturday and Sunday will be processed the following Monday.
  • Orders are processed and shipped on business days only (Monday through Friday, excluding holidays).

#1: All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

ORDER CANCELLATION

  • If you would like to cancel an online order after it has been placed, please contact us as soon as possible via email at info@mitsuwahealth.com. We will help you with any questions you might have to cancel your order.
  • Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
  • Item(s) not available
  • Difficulty in processing payment information
  • Incorrect address provided.
  • A duplicate order was placed due to technical error.
  • If your order is cancelled, you will receive an email notice to explain the reason. You will not be billed for any cancelled items due to any of the above reasons. If you are interested in placing a new order or if you have questions about a cancelled order, please contact us.

ITEM AVAILABLITY

If a product is temporarily out of stock at the time of your order, you will be notified via email and the order will not be processed. Mitsuwa does not accept back orders. If you have any further questions on out of stock items, please contact Mitsuwa Toll-Free: 1-877-408-1864 from Monday to Friday (9am to 5pm PST) or via email at info@mitsuwahealth.com

RETURN POLICY

  • Only unopened items purchased on mitsuwahealth.com may be returned within 7 days of the delivery confirmation date.
  • Please contact us and provide us with your order information#2 and reason for return.
  • An email from our Customer Service Representative will be sent to you to confirm receipt and processing of your return request.
  • All returns are subject to a 15% restocking fee.
  • Shipping and handling fee are non-refundable.
  • Customer is responsible for return shipping and handling costs.
  • Total refunded amount will be credited back to your credit card upon receiving the returned items with no damages after inspection.
  • For your protection and to ensure prompt delivery, we recommend that you send your return via UPS or insured Parcel Post.
  • All returns should be addressed to our North America Agent:

Capita Marketing Limited

190 - 12868 Clarke Place, Richmond, BC, Canada V6V 2H1

#2: Order Information:

- Customer name (should be same as the name stated in the credit card)

- Order date and delivery confirmation date (the date stamped)

- Email address and contact phone number

INTERNATIONAL ORDERS

For international orders (excluding Canada and USA), extra handling charges and/or duty charges may apply. To place the international orders, please contact us by sending email via info@mitsuwahealth.com or call: 1-604-247-1864 (Monday to Friday: 9am to 5pm PST).

USD (US Dollars) pricing applies to all US and international orders.

Delivery Limitation for International Orders

Mitsuwahealth.com reserves the right to cancel any online orders due to limitation on customs clearance for parcel deliver to some countries.